Privacy Policy

Last updated: February 2026

Introduction

Stem Cell Therapy Thailand is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our services. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

Personal identification information: Name, email address, phone number, nationality, and other contact details provided through our consultation forms or direct communication.
Medical information: Health history, medical records, imaging results, and other clinical information you share with us during the consultation and treatment process.
Technical data: IP address, browser type, device information, pages visited, time spent on pages, and other analytics data collected automatically when you browse our website.
Communication records: Records of correspondence, including emails, chat messages, and phone calls related to your enquiries or treatment.

How We Use Your Information

Your personal information is used for the following purposes:

To respond to your enquiries and provide consultation services
To assess your suitability for treatment and develop personalised care plans
To coordinate your treatment, travel, and accommodation arrangements
To provide post-treatment follow-up and outcomes tracking
To improve our website, services, and patient experience
To send relevant health information and updates (with your consent)
To comply with legal and regulatory requirements

Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Medical records are stored securely in compliance with applicable healthcare data protection standards. Data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Healthcare providers: With your consent, we may share medical information with referring physicians, specialists, or your local healthcare providers to ensure continuity of care.
Service providers: We may engage trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
Legal requirements: We may disclose your information when required by law, regulation, or legal process.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

We may use analytics services to understand how visitors interact with our website. These services may collect information about your browsing behaviour in an anonymised or aggregated form.

Your Rights

You have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request correction of any inaccurate or incomplete data.
Deletion: You may request deletion of your personal data, subject to legal and clinical retention requirements.
Restriction: You may request that we restrict the processing of your data in certain circumstances.
Withdrawal of consent: Where processing is based on consent, you may withdraw your consent at any time.
Data portability: You may request a copy of your data in a structured, commonly used format.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Contact Us for Privacy Inquiries

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us:

Email: privacy@stemcellthailand.com
Contact form: Contact Us

We will respond to your enquiry within a reasonable timeframe and in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.